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RefundPolicy
Tele Consult Agreement and Refund policy for Users:
  • Treatment Traveller Private limited (TTPL) offers Doctors Teleconsult facilties to its users.

  • The Agreement applies to:

  • A patient, his/her representatives or affiliates, seeking healthcare services including searching for Practitioners through the Website (“End-User”, “you” or “User”); or Otherwise, a user of the Website (“you” or “User”). This Agreement applies to online medical teleconsultation services provided by TTPL through its Practioners on the Website (“Services”). The Services may change from time to time, at the sole discretion of TTPL, and the Agreement at the time will apply to you for availing the Services.

  • TTPL reserves the right to modify or terminate any portion of the Agreement for any reason and at any time. You should read the Agreement at regular intervals. Your continued use of the Services following any such modification constitutes your agreement to follow and be bound by the Agreement so modified. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.

  • The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:

    • The Indian Contract Act, 1872,

    • The (Indian) Information Technology Act, 2000

    • The Telemedicine Guidelines part of the Indian Medical Council (Professional Conduct, Etiquette and Ethics Regulation, 2002

  • DOCTOR CONSULT

  • Definition:

    • Consult is a Service provided by TTPL that allows Users to seek medical consultation by communicating with its registered Practitioners on the Website/ platform. The Practitioner is assigned by TTPL based on multiple parameters such as date and time of consultation request placed by the user, health problems etc. via the system’s algorithm/software-program that identifies the most relevant Practitioner, or the Users may also choose the Practitioner through search options made available on the Website/platform. The scope of this feature as detailed herein is collectively referred to as "Consult".

  • Terms for Users:

    • The Users expressly understand, acknowledge and agree to the following set forth herein below:

    • TTPL assigns its Practitioners through the system’s algorithm/software-program, which identifies the most relevant Practitioner. In some cases, the Users can choose the Practitioner of choice through the search options made available on the Website / platform.

    • In case any prescription is being provided to the User by the Practitioner, the same is being provided basis the online consultation, however it may vary when examined in person, hence, in no event shall the prescription provided by Practitioners be relied upon as a final and conclusive solution.

    • The Users agree to use the advice from Practitioner on the Website subject to:


      • an ongoing treatment with their medical practitioner;

      • a condition which does not require emergency treatment, physical examination or medical attention;

      • medical history available as records with them for reference;

      • record of physical examination and report thereof with them, generated through their local medical practitioner;

      • consultation with their medical practitioner before abandoning or modifying their ongoing treatment.

      • The User agrees that by using Consult, the Practitioners will not be conducting physical examination of the Users, hence, they may not have or be able to gain important information that is usually obtained through a physical examination. User acknowledges and agrees that he/she is aware of this limitation and agrees to assume the complete risk of this limitation.

      • The User understands that Consult shall not form a substitute for treatment that otherwise needs physical examination/immediate consultation. Further, the User understands that the advice provided by the Practitioner is based on general medical conditions and practices prevalent in India, and to the best of his knowledge and ability, and not for conditions which are territory specific i.e., for regions other than India, irrespective of location where the User is procuring medical services or engaging in communication with the Practitioner.

      • During the consultation and thereafter, the Practitioner may upload the prescription/health records of the User on the account of the User on the Website for access by the User. However, it is expressly clarified that for Users who are not located within India and using Consult, the Practitioner may or may not issue a prescription, at his sole discretion.

      • The User hereby agrees to TTPL's medical team carrying out an audit of his/her consultations with the Practitioner for the purpose of improving treatment quality, user experience, and other related processes. The User acknowledges that the subject matter of audit may include texts, messages, photographs, reports, audio or video recordings or any other material exchanged between the User and the Practitioner which could inter alia include User's personal information, including sensitive personal information. This personal information will be processed in accordance with Privacy Policy.

      • User shall refrain from raising any personal queries or seeking advice from Practitioner which are not related to a specific disease / medicine/medical condition.

      • Users shall not use abusive language with the Practitioner. In the event of an abuse from the User is reported by a Practitioner, TTPL reserves the right to terminate the Service and shall not provide such Services in future. TTPL is not responsible for honouring any refund request towards his/her consultation paid to TTPL.

      • Users may share images or videos of the affected areas of their body parts with the Practitioner only if it is absolutely necessary for diagnosing his/her condition and if he/she is personally comfortable in sharing such images or videos.

      • medical history available as records with them for reference;

      • Users shall ensure that any interaction/communication with the Practitioners, including sharing images or videos of the body parts, shall be only through the Website. The Users shall not rely on any other external modes of communication for interacting/communicating with the Practitioners.

      • Users shall be prepared to share all relevant documents or reports to the Practitioner promptly upon request.

      • For every paid consultation, the Users shall not obtain consultation for more than one User. In the event, the Users attempt to obtain consultation for more than one User through a single paid consultation, such consultations will not be addressed by the relevant Practitioner.

      • Users shall not persuade Practitioners to prescribe drugs (including higher dose strength) that do not conform to the regulations under the Telemedicine Guidelines. The restricted drugs are as follows:

      • Medication for Medical Termination Pregnancy (MTP)

      • Drugs under the following pharmaceutical classifications such as; sedatives, hypnotics, opioids, schedule X drugs, or fourth generation antibiotics.

      • If restricted drugs are indicated for treatment or management of a disease or condition by a Practitioner, the User shall physically visit the Practitioner of their choice to confirm the requirements/necessity for prescribing such restricted drugs.

      • User understands and agrees to provide accurate information and will not use the Services for any acts that are considered to be illegal in nature.

      • The User agrees and understands that the transaction with the Practitioner and TTPL are subject to jurisdiction of Indian laws and that any claim, dispute or difference arising from it shall be subject to the jurisdiction provision as contained in the Terms and Conditions hereunder, at all times. The User further agrees and understands that the Practitioner is a medical practitioner who is licensed to practice medicine in India and the onus is on the User to determine if he/she is eligible to consult with the Practitioners via the Website. It is expressly clarified that at no point in time can it be construed that the Practitioner is practicing medicine in a territory other than India, irrespective of where the User is located and procures medical services or engages in communication with the Practitioner, in any manner whatsoever

  • The User shall indemnify and hold harmless TTPL and its affiliates, subsidiaries, directors, officers, employees and agents from and against any and all claims, proceedings, penalties, damages, loss, liability, actions, costs and expenses (including but not limited to court fees and attorney fees) arising due to or in relation to the use of Website by the User, by breach of the Terms or violation of any law, rules or regulations by the User, or due to such other actions, omissions or commissions of the User that gave rise to the claim.